FAQ

GENERAL

Does the museum participate in First Thursday?
At this time, Wing Luke Museum is no longer participating in Free Admission day for the foreseeable future due to ongoing COVID concerns.

Do I need to purchase both a general admission ticket AND a tour ticket if I want to see the museum in addition to the neighborhood tour?
No, you do not need to purchase both tickets. Your tour includes both a 90-minute outside walking tour as well as full access to our 12 gallery spaces within the museum and a 45-min historic hotel tour.

Do I have to buy a separate ticket for the Bruce Lee exhibit?
General Admission includes access to the Bruce Lee exhibit – there is no additional fee to see it.

Do I have to wear a mask?

Masks are no longer required, but masks and sanitizer are available for visitors are encouraged to use them. Visitors who are sick are recommended to stay home, tickets to Wing Luke Museum never expire!

Do I need to show proof of vaccination?

There are no vaccine requirements to visit Wing Luke Museum.

DONATIONS

Do you accept photo and artifact donations? What are you looking for, and who would I contact?
We are looking for artifacts, photos, and documents that have a tie to the Asian American Native Hawaiian, Pacific Islander story. If you have something you’d like to donate, please call in advance since items must be reviewed prior to any acceptance.

MEMBERSHIP

Museum members receive free and discounted admission to the museum, discounts on museum tours, and discounts at the Marketplace. Your admission benefits and your 10% Marketplace discount will be applied during checkout when logged into your online membership account. 

How do I log in to my online account so that I can receive my member benefits? Accounts are set up with only one user ID and password per membership (e.g. a family of four with a Family membership has only one user ID and password for their account). If you are a member with us and haven’t registered to have an online account, please do so with the following steps:

1. Go to the ticketing or event page where you would like to apply your membership benefit or discount. Once you reach the transaction page, click on “Register” in the top right-hand corner.

2. Enter your contact information – please provide the information currently used for your membership as this will link to your profile.

3. Create a password.

If you receive an error message, this may mean that you’ve already created an account. Therefore, you can take the following steps to sign in:

1. Click “Sign in” on the top right-hand corner of the transaction page where you would like to apply your membership benefit or discount.

2. Click “Forgot your password?” to retrieve your existing account and password. Once you’re signed in, you can:

• View hidden pages available for member events

• Add tickets to your cart

• See your member discounts appear in the checkout

• Renew your membership online!

I’m a reciprocal museum member. Do I get free admission? The Wing Luke Museum participates in the North American Reciprocal Museum Association (NARM) and has an affiliate program with the National Parks Service. Tickets for reciprocal members are only available onsite and we are unable to reserve them for you in advance.

• If you are a NARM member, your benefits include one complimentary General Admission ticket per active participating membership card with the appropriate NARM stickers. Please present your active participating membership card with the appropriate NARM stickers to the Museum Services desk to secure your ticket. Since you are a member of a different museum, we do not have access to your membership account and are unable to verify your membership status. We will be unable to provide you with free admission if you do not have this information at time of purchase.

• If you are a member of the National Parks Service (NPS), we offer a $2 discount to visit the museum. We also have a passport stamp available at our Marketplace gift shop.

MORE QUESTIONS?